New Patient AI operates across both inbound phone calls and SMS — so no matter how a prospective patient reaches out, they get an immediate, intelligent response.
Answers your practice phone line 24/7. Qualifies new patients, answers common questions, and routes complex calls to your team instantly.
Handles inbound text messages with the same intelligence. Sends personalized scheduling links or collects appointment preferences via PracticeBeacon.
A prospective patient calls your practice line or sends an SMS. New Patient AI picks up immediately — no hold music, no missed calls.
Voice AI handles inbound calls. Conversation AI handles SMS. Both answer common questions instantly and identify whether the caller is a new or existing patient.
New patients get guided to schedule. Existing patients, cancellation requests, and complex questions are routed directly to your team — no confusion, no dropped balls.
Appointment requests land in PracticeBeacon. Your team confirms, follows up, and converts. The AI handled the heavy lifting — your team closes the deal.
New Patient AI is trained on the real questions prospective orthodontic patients ask every day — so it can answer confidently and accurately.
New Patient AI doesn't try to handle everything. It's designed to recognize its limits and route to your team at exactly the right moment.
New Patient AI adapts to how your practice handles scheduling — no matter your setup.
Requires active HIP + PracticeBeacon framework
You still need someone able to answer the phone and follow up with leads. New Patient AI is a support layer — it handles overflow and repetitive questions so your team can focus on what matters.
No AI is perfect. New Patient AI is designed to route to your team when uncertain, but you should be comfortable with the possibility of occasional errors.
If you don't have an online scheduling link, we open scheduling on your PracticeBeacon calendar to collect the patient's preferred date and time, then forward that to your team to confirm.
If you're struggling to keep up with everything in PracticeBeacon and could use extra help answering calls and simple questions, this is built for you.
Add New Patient AI to your HIP + PracticeBeacon framework for $199/month and never miss another inbound call or text from a prospective patient.